About AugmntX:
AugmntX is a leading developer platform that connects exceptional developers from around the world with top companies. We're a remote-first company headquartered in Mumbai, India, on a mission to empower global development teams. In the IT Resource Augmentation industry, we connect highly skilled developers with companies seeking specific talent for their projects.
The Role
We're seeking a seasoned Client Success Manager with a strong understanding of the IT Resource Augmentation industry to join our growing team. You'll be a trusted advisor, building and nurturing long-term relationships with our clients to ensure their success in finding top IT talent for their projects.
Responsibilities:
- Partner with clients to understand their specific IT project requirements, development team needs, and ideal developer profiles.
- Onboard new clients, familiarizing them with AugmntX's recruitment process, platform functionalities, and service offerings within the IT resource augmentation space.
- Proactively source and present qualified IT talent options based on client needs, ensuring a consistent flow of top candidates throughout the project lifecycle.
- Manage the client engagement process, keeping them informed of interview schedules, candidate evaluations, and project progress.
- Negotiate and finalize project terms with clients, ensuring mutually beneficial agreements.
- Monitor client satisfaction through regular communication, feedback sessions, and address any concerns promptly.
- Track key client success metrics (project placements, renewals, net promoter score) and report on the effectiveness of client engagement strategies.
- Identify opportunities for upselling and cross-selling AugmntX's services within the IT resource augmentation space.
- Collaborate with internal teams (recruiters, account managers) to ensure a seamless client experience.
- Stay up-to-date on industry trends and best practices in IT resource augmentation to provide valuable insights to clients.
Qualifications:
- Minimum 4+ years of experience in a Client Success or Account Management role, preferably within the IT Resource Augmentation industry.
- Proven track record of building and maintaining strong client relationships, exceeding client expectations, and achieving high satisfaction rates.
- In-depth understanding of IT project lifecycles, development methodologies (Agile, Waterfall), and various IT skill sets (programming languages, frameworks).
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients at all levels.
- Strong negotiation and problem-solving skills to address client concerns and ensure successful project outcomes
- Proactive, resourceful, and highly organized with a strong work ethic and a data-driven approach.
- Experience with project management tools and CRM systems a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a talented and driven team in a fast-paced environment.
- Be a key player in AugmntX's mission to connect exceptional IT talent with top companies.
- Enjoy the flexibility and freedom of a remote-first work culture.
Ready to join us
- We offer a dynamic and rewarding work environment for passionate Client Success Managers who are experts in the IT resource augmentation space. If you're a client management guru with a knack for building successful relationships, we encourage you to apply!
- Solve the following hexadecimal code "1F2DAB59E" to decimal & text your name along with the position you are applying for to get ahead in your interview process.